Shipping and Returns
CAN I RESERVE ITEMS BY ADDING THEM TO MY CART?
Unfortunately not, items cannot be reserved by holding them in your cart. Product availability can be limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are received.
I DIDN’T RECEIVE MY ORDER CONFIRMATION EMAIL - WHAT DO I DO?
Order confirmation emails may be delayed because of high order volume, or sometimes there may be a spelling mistake in your email address. Please contact our customer service team here if you have not received your confirmation email and we will follow it up for you immediately.
HOW DO I CHANGE MY DELIVERY ADDRESS AFTER MY ORDER HAS BEEN PLACED?
We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been packed. We ask you to please take care when entering your address, and if you’ve recently moved, please make sure our system has your updated details.
WHEN WILL MY ORDER BE SHIPPED?
We aim to pack all orders within one business day of them being placed. If you want to know about the status of your order (and it has been longer than 3 business days) please get in touch here.
HOW LONG DOES SHIPPING USUALLY TAKE?
We use standard shipping which can take anywhere from 5-7 business days.
WHAT IF I WANT TO CANCEL MY ORDER?
We process and pack your order as fast as possible. You can cancel your order as long as it has not been packed. To cancel your order, contact us here.
HOW DO I CHANGE MY ORDER?
Unfortunately, we cannot change your order once it has been placed. We may be able to cancel your order (if it has not been packed) and then you can place a new one.
HOW DO I CHECK MY ORDER?
You will receive a notification once we have packed your order. You will receive shipping updates to your email or mobile phone throughout the delivery process.
I HAVE RECEIVED THE WRONG ITEM/ORDER?
If you have received the wrong size or item, please get in touch with us as soon as possible and let us know so we can correct the issue. If you could please include your order number and the items you did/didn't receive, we will send you the correct item and instruct you on how to return the incorrect item to us (at our cost).
WHO PAYS FOR RETURN SHIPPING?
All exchange shipping is done at the customer’s own expense and we recommend you use a prepaid and traceable method to ensure safe and documented delivery. Boob Protect takes no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable.
WHEN WILL I RECEIVE MY REFUND?
Returns sent back via standard post will take 3-7 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. You will receive notification once your return has been processed by us. If it has been longer than 3 business days, please get in touch with your tracking number. Refunds will be returned via the same method as the customer’s original payment. Depending on your card issuer, this can take up to 10 business days for funds to show in your account.
Something Else?
Get in touch with our customer care team here and they will get back to you as soon as possible.